How can we help?
We answer personally. Within phone hours typically within two hours, otherwise by the next business day.
Reach us where you are
Three direct ways to reach us. Pick the one that fits you best.
Urgent issue outside business hours?
Current residents can find emergency numbers and after-hours instructions in the Help Center, available 24/7.
Send us a message
Pick the right topic, we route your message straight to the right team.
You are looking for a place to rent.
Visits to our Luzern office
Our office sits on Tribschenstrasse, a five-minute walk from Luzern station. Visits by appointment.
Before you visit or write: many questions about booking, contract, and stay are already answered in the Help Center.