Help Center
Help with your apartment
Find Wi-Fi, appointments, documents and your cases in the resident portal.
Use your exact address and resolve missing details or mailbox access.
Immediate help in danger and emergency contacts for your building.
Find connection details in the portal and report a connection problem.
From finding an apartment to applying and confirming your arrival.
Prepare your confirmed arrival, access and move-in report.
Find the right contact and report a building issue.
Check access for residents, members and guests at your chosen location.
Follow your confirmed access arrangement and the location's rules.
Obtain staff-assisted network access and report connectivity problems.
How findings are documented, assessed and, where applicable, charged.
Distinguish deposit security from liability cover and check the required evidence.
Understand early handover, possible release and rent liability.
Check your apartment's equipment and report missing items or instructions.
Request new dates, an apartment change or additional occupants.
Check your apartment's rules and coordinate special uses.
Describe outages or control questions and reach the right help.
Find invoices, check payment status and request a billing change.
Help with lost keys, digital keys and inactive access cards.
Prepare the handover, check the final statement and provide refund details securely.
Check availability, agreement, charging and access at your location.
Use the correct amount, payment method and reference.
Information and evidence needed for your application.
Report a problem to the team, including without a resident account.
Report appliance, furniture, door or other problems with the right details.
Request additional cleaning with confirmed scope, timing and price.
Request secure access and resolve a missing tenancy.
Confirm access entitlement and a requested reservation.
Notice period, earliest end date and submitting your notice.
Find disposal locations, access instructions and local rules for your building.