Help Center

Use your exact address and resolve missing details or mailbox access.

From finding an apartment to applying and confirming your arrival.

Prepare your confirmed arrival, access and move-in report.

Confirm access entitlement and a requested reservation.

Find connection details in the portal and report a connection problem.

Find the right contact and report a building issue.

Check your apartment's equipment and report missing items or instructions.

Check your apartment's rules and coordinate special uses.

Describe outages or control questions and reach the right help.

Check availability, agreement, charging and access at your location.

Find disposal locations, access instructions and local rules for your building.

Distinguish deposit security from liability cover and check the required evidence.

Understand early handover, possible release and rent liability.

Request new dates, an apartment change or additional occupants.

Find invoices, check payment status and request a billing change.

Prepare the handover, check the final statement and provide refund details securely.

Use the correct amount, payment method and reference.

Notice period, earliest end date and submitting your notice.

How findings are documented, assessed and, where applicable, charged.

Information and evidence needed for your application.

Immediate help in danger and emergency contacts for your building.

Help with lost keys, digital keys and inactive access cards.

All apartment residents can use the coworking spaces at every location free of charge.

Obtain staff-assisted network access and report connectivity problems.

Free access at every location for all apartment residents, with rules for shared use.

Report a problem to the team, including without a resident account.

Prices, frequency and duration of maintenance cleaning.

Report appliance, furniture, door or other problems with the right details.

Request secure access and resolve a missing tenancy.