Applying and booking
From finding an apartment to applying and confirming your arrival.
Help with your apartment
Find Wi-Fi, appointments, documents and your cases in the resident portal.
Start with the right apartment
Search the apartment page by location, dates, size and budget. Availability and prices can vary; the current offer and confirmation for your application are authoritative. If you want a viewing, request an appointment and wait for confirmation.
Application, agreement and arrival
Complete the secure application and provide requested evidence there. Use the access to your existing application to continue it. If an upload or link fails, tell the team which step and error are affected.
Review is followed by the required agreement, signature and payment steps. Submitting an application alone does not confirm a booking or arrival. Confirmed arrival information is provided through the designated workflow and resident portal.
Choose the specific offer
Check whether the offer is for an entire apartment or a room with shared areas. Occupancy, floor plan, exact location and current availability belong to the specific offer. Video or in-person viewings and a different rental duration require confirmation.
Related answers
Information and evidence needed for your application.
Use the correct amount, payment method and reference.
Prepare your confirmed arrival, access and move-in report.