Arrival and key handover

Check the confirmed details

Before arrival, open the relevant tenancy in the resident portal. Check the released address, appointment and access instructions. A listing available from a particular date does not confirm an individual handover appointment.

Request earlier or later arrivals from the team. Change your plans only after confirmation. Access codes have their own approved time window; a Help Center article does not unlock them.

After moving in

Check the condition and inventory and complete the released move-in report with the required photos. Also report an urgent defect as a case so its repair can be routed. If a digital key is missing or does not work, identify the affected door and intended recipient.

Early arrival and luggage

Ask in advance about early or late arrival, moving in earlier, early garage access or luggage storage. These arrangements require confirmation; a request does not activate access. Use your own portal access to contact the team about additional occupants or a replacement phone.