Lost keys or access problems

Help with lost keys, digital keys and inactive access cards.

Help with your apartment

Find Wi-Fi, appointments, documents and your cases in the Resident portal.

Restore access

Tell us whether the key is missing or has stopped working, which door is affected and whether you are currently locked out. For digital access, identify the phone or card concerned. Do not include access codes or passwords in a public message.

Do not force a door open. For urgent access problems, use the released building contacts; otherwise report the issue in the portal. Use public emergency services in immediate danger.

Replacement and costs

A missing key, emergency opening and technical fault are different situations. Replacement, necessary security measures and any cost responsibility are assessed against the facts and your agreement.

Recommended locksmiths

First check whether a spare key is available and where you last used the missing key. Emergency opening can be expensive. Confirm availability, travel charges and the total price directly with the locksmith before commissioning work. These regional recommendations come from our previous Help Center. They do not imply that every provider is available around the clock.

The Zurich recommendation lists Häfliger’s central office in Lucerne; the provider lists Zurich as a service area. These recommendations do not replace your property's approved emergency contacts.