Lost keys or access problems

Restore access

Tell us whether the key is missing or has stopped working, which door is affected and whether you are currently locked out. For digital access, identify the phone or card concerned. Do not include access codes or passwords in a public message.

Do not force a door open. For urgent access problems, use the released building contacts; otherwise report the issue in the portal. Use public emergency services in immediate danger.

Replacement and costs

A missing key, emergency opening and technical fault are different situations. Replacement, necessary security measures and any cost responsibility are assessed against the facts and your agreement.