Equipment, laundry and instructions
Check your apartment's equipment and report missing items or instructions.
Help with your apartment
Find Wi-Fi, appointments, documents and your cases in the resident portal.
Check the exact equipment
Equipment and private or shared laundry facilities vary by apartment. Check the specific offer, agreement documents and available inventory. Request additional furniture or equipment before assuming it is available.
Record missing or different items in the move-in report. If something is faulty, also report a case so it can be repaired.
Instructions and help
Use the instructions and documents released for your apartment in the portal. If instructions are missing, tell the team the appliance, model and your specific question. Follow your building's instructions for shared laundry rooms.
Your offer and agreement specify whether linen, towels, a change service or other services are included. A general equipment list does not promise an additional service.
Replacement and disposal
Do not discard supplied appliances or furniture yourself, including after a replacement arrives. Confirm collection, repair or disposal with the team. Ask about the applicable requirements before fitting your own curtains, furniture or other alterations.
Related answers
Prepare your confirmed arrival, access and move-in report.
Report appliance, furniture, door or other problems with the right details.
Request additional cleaning with confirmed scope, timing and price.