Damage and charges
How findings are documented, assessed and, where applicable, charged.
Help with your apartment
Find Wi-Fi, appointments, documents and your cases in the resident portal.
Report a finding
Report damage or missing items promptly with photos, location and a description. At move-in, record pre-existing defects in the move-in report. If that report is closed, contact elron club through a portal case.
Assessment before charging
A documented finding is not automatically a bill. The assessment considers cause, condition, pre-existing damage, applicable agreement terms and, where relevant, age or depreciated value.
Released reports and statements are available in the portal according to your permissions. If you cannot reconcile a finding or charge, identify the specific item and add your evidence to the existing thread.
Related answers
Report appliance, furniture, door or other problems with the right details.
Prepare the handover, check the final statement and provide refund details securely.