Contract and payments
Deposit and liability insurance
Distinguish deposit security from liability cover and check the required evidence.
Early lease termination
Understand early handover, possible release and rent liability.
Extend or change your stay
Request new dates, an apartment change or additional occupants.
Invoices and billing details
Find invoices, check payment status and request a billing change.
Moving out and deposit release
Prepare the handover, check the final statement and provide refund details securely.
Paying rent and deposit
Use the correct amount, payment method and reference.
Terminate your lease
Notice period, earliest end date and submitting your notice.
What do I have to pay for damages in the apartment?
How findings are documented, assessed and, where applicable, charged.
What requirements do I need to fulfill for the conclusion of the rental agreement?
Information and evidence needed for your application.
Help with your apartment
Find Wi-Fi, appointments, documents and your cases in the Resident portal.