Request maintenance cleaning
Request additional cleaning with confirmed scope, timing and price.
Help with your apartment
Find Wi-Fi, appointments, documents and your cases in the resident portal.
Describe the service you need
Specify your apartment, scope, frequency and dates. The team checks availability and a current offer. An additional cleaning service is agreed only after confirmation; old price tables do not confirm current prices.
Distinguish regular and move-out cleaning
Regular maintenance cleaning, special work and move-out cleaning are different services. Your offer and agreement specify what is included and when additional charges may apply.
Report a specific quality issue in the existing thread with the date and affected areas so it can be linked to the right cleaning service.
Related answers
Check your apartment's equipment and report missing items or instructions.
Prepare the handover, check the final statement and provide refund details securely.
How findings are documented, assessed and, where applicable, charged.