Heating, hot water and power
Describe outages or control questions and reach the right help.
Help with your apartment
Find Wi-Fi, appointments, documents and your cases in the resident portal.
Describe scope and urgency
Explain whether there is no water, no hot water, failed heating or a power problem. Identify affected rooms, taps or appliances, when it started and any visible error. If known, tell us whether other apartments are affected too.
Use public emergency help in immediate danger. Released building contacts are available for urgent building issues; ordinary reports and follow-up belong in the portal.
Controls and billing
Use the instructions released for your apartment or ask about the specific controls. Do not alter building systems.
Your offer and agreement determine included services and any special billing arrangements. For an unclear bill, identify the specific item and billing period.
Related answers
Immediate help in danger and emergency contacts for your building.
Report appliance, furniture, door or other problems with the right details.
Find invoices, check payment status and request a billing change.