Invoices and billing details
Find invoices, check payment status and request a billing change.
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Invoices and payment status
Authorized tenancy members can see available invoices and payment status in the resident portal. If a payment still appears outstanding, give the team the invoice number, amount and payment date and securely provide evidence if requested. Do not rush to pay a second time.
Change billing details
An authorized tenancy member can request a billing-details change in the portal. After review and confirmation, it applies to future billing. It does not automatically rewrite invoices already issued.
Changing the paying company or billing address does not by itself change the contracting parties or agreement. Contact the team if those also need to change.
Related answers
Use the correct amount, payment method and reference.
Request new dates, an apartment change or additional occupants.
Request secure access and resolve a missing tenancy.